Confirm that you meet our return conditions (see returns policy). Contact our Customer Service team via our contact us page and select “Returns”.
To expedite your request, please include the following details:
- Order number
- Address
- Date of product purchase
- Product(s) requested to be returned
- Return reason
- Product condition (unopened, used, damaged, faulty)
A customer service consultant will get in contact with you.
- For change of mind returns, a customer service consultant will submit your return and email you the return shipping label
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For orders with other issues, a customer service consultant will request that you provide a photo and any other relevant details. For more information, see the section “Issue with your order”.
Package your item securely
To reduce waste, you can re-use the Aesop packaging, if you no longer have this, you can use a similarly sized box.
Drop off your return at any Post Office
You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.
You can track the delivery of your return to our warehouse via the Australia Post Portal
Simply enter the tracking number you received via email when you booked your return at the Post Office.
Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return
If accepted, the refund will be processed, and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account. If you need further information regarding the return of any Aesop products, please do not hesitate to contact us, and it would be our pleasure to assist you however we can.