If your order contains a damaged item, please contact us. To expedite your request, please have your order confirmation number available and accompanying photos which clearly depict the damaged product(s).
We will always do our best to accommodate your concern as efficiently as possible. If an item has been damaged in transit, Aesop will provide you with a replacement or a full refund*.
*Please note that this applies only to orders placed on aesop.com.au. For purchases made through an Aesop signature store or third-party retailers, we advise you to contact the place of purchase for assistance.